Privacy Policy & Notice of Privacy Practices
Effective Date: September 1, 2024
Balance Integrated Health ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.balanceintegratedhealth.com (the "Site"), contact us, or receive services from our clinic.
As a healthcare provider, we also comply with the Health Insurance Portability and Accountability Act (HIPAA). This document includes our Notice of Privacy Practices for protected health information (PHI) as required by HIPAA.
Please read this policy carefully. By using the Site or our services, you agree to these practices.
1. Information We Collect
We collect information in two main ways:
Personal Information You Provide: Name, email, phone, address, health history, payment details (for membership), or messages via forms/contact.
Protected Health Information (PHI): Medical records, diagnoses, treatment plans, or notes from visits (collected during care).
Automatically Collected Information: IP address, browser type, device info, pages visited, and cookies (for Site functionality/analytics).
2. How We Use Your Information
Provide and manage healthcare services (treatment, appointments, membership).
Process payments and communicate (confirmations, reminders, newsletters).
Improve the Site and services (analytics).
Comply with laws (HIPAA reporting, audits).
For PHI, we use/disclose only as permitted/required by HIPAA:
Treatment, payment, operations (TPO).
With your authorization for other uses.
As required by law (public health, abuse reporting).
3. Sharing Your Information
We do not sell personal information. We share only when necessary:
With team members for care.
Business associates (billing, IT) under HIPAA agreements.
As required by law or to protect rights/safety.
For PHI: Limited to minimum necessary; disclosures for marketing/research require authorization.
4. Your Rights Under HIPAA (PHI)
You have the right to:
Request access/copy of your PHI.
Request amendments.
Receive accounting of disclosures.
Request restrictions/confidential communications.
File complaints with us or HHS (contact info below).
5. Data Security
We implement safeguards (administrative, physical, technical) to protect information. No method is 100% secure—report suspected breaches.
6. Cookies & Tracking
We use cookies for functionality/analytics (Google Analytics). Manage preferences via browser or our cookie banner.
7. Children's Privacy
We do not knowingly collect information from children under 13 (or 16 for online). Contact us if aware.
8. Changes to This Policy
We update as needed and notify via Site/email for material changes.
9. Contact Us
Questions about this policy or PHI rights: Privacy Officer Balance Integrated Health 336 S 10th St, Suite 107 Montrose, CO 81401 Phone: (970) 514-5463 Email: [privacy@balanceintegratedhealth.com]
For HIPAA complaints: U.S. Department of Health and Human Services (hhs.gov/ocr).
Acknowledgment: By using our services, you acknowledge this Notice.